Technical Consultant - Intermediate

Service Delivery · London, Greater London
Department Service Delivery
Employment Type Employee
Minimum Experience Mid-level

At Veovo we strive to deliver predictable collaborative solutions that are the platform of great airports.

 

As a Veovo Technical Consultant, you will be passionate about technology and how it can be utilised to deliver value-based outcomes for innovative airports globally.  You will foster collaboration between Veovo and our airport subject matter experts, and across the wider airport stakeholder environment. 

 

Our team deploys and supports Veovo solutions across a diverse range of Airports in either traditional waterfall or modern agile environments.  Performing a broad range of activity, you will assist in delivering a methodical approach to problem definition and resolution. 

 

Primarily you will assist in the capture and understanding of airport requirements through workshop and observational sessions, and contribute to the build, configuration, and integration of Veovo solutions to achieve brilliant quantifiable results.  To provide the best customer experience you will also be involved in ongoing relationship building and the support of implemented Veovo solutions, providing technical delivery expertise as required.

 

Our solutions are built in a range of modern technologies that you will be exposed to within your analysis, implementation and customer success responsibilities.

We are a tight-knit team and we will encourage you to be an active participant in all respects of our operation.  You will undertake specific Market, Product and Technology training to enable you to hit the ground running, and this process will be supported by your team and Manager on an ongoing basis.

 

As this is a customer-centric airport technology role, and our business is within the global airport market, a reasonable level of travel may be required.

 

Veovo is an 80-person growing business and together with Gentrack (500 staff) is listed in the public markets of New Zealand and Australia. The main people centres for Gentrack Group are in London, Melbourne and Auckland.

 

Veovo business is 100% owned by Gentrack which is a technology-first company.

 

In this role you can expect to be: 

 

  • Analyse customer or new product requirements and specification writing
  • Implementation of Veovo products and solutions
  • Provide customer training
  • Programming of software modifications and development of deployment-specific integration and configuration
  • Technical documentation of deployed solutions and user documentation
  • Assist with software and process Quality Assurance
  • Provide 24 hour on-call problem resolution support (Rostered)
  • Be a positive influential force for technical best practice within the team.
  • Guide other team members.
  • Accurate and timely recording of timesheets and charging of services time
  • Promotion of the value and benefits of Veovo solutions to existing and new airport customers
  • Assist in Veovo sales operations, prospect demonstrations and responses
  • Assist and support customer success by effectively handling assigned service tickets or requests as raised by airport customers
  • To abide to the Compliance Policies and Procedures of the Company.
  • Take reasonable care of your own and other people’s Health & Safety in the workplace
  • Report hazards in your work or in your work environment that may be putting your own or anyone else’s Health & Safety at risk.
  • In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader.


What you need to be successful:


  • +3 years’ experience in a similar role
  • Strong analytical, problem solving and critical thinking skills
  • Proven ability to understand and communicate technical and business concepts
  • Ability to collaborate and build strong product delivered solutions
  • Technical and programming skills in one or more of the following:
    • Database scripting languages (i.e. MSSQL T-SQL / Oracle PLSQL)
    • C# .NET
    • JavaScript and Angular framework
  • Demonstrate coding best practise against industry coding standards
  • Working knowledge of SDLC methodologies
  • Capable of using standard desktop software packages
  • Personal responsibility and the ability to work in a team or autonomously
  • Experience in the Airport / Airport Technology sector would be useful


What we offer in return:


  • Career development opportunities, we’ll support your special interests and professional growth
  • A talented team to work in
  • Regular social events
  • An opportunity to further develop and deepen your passion
  • 24 days Annual Leave + Bank Holidays 
  • Private Medical Insurance and a Health Cash Plan
  • Life Assurance and Income Protection
  • Season Ticket Loan Scheme, Gym Allowance, Cycle 2 Work Scheme, Eyecare/Flu vaccinations, Free Yoga Monthly, Subsidised onsite massage
  • Referral Bonus Scheme
  • Fresh fruit daily
  • Reward Platform with numerous retail savings and offers

 

This will be a role offering constant learning, working as part of a vibrant team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment. Our reward package is competitive and global career prospects are good for the right person.

 

Want to know more about your next employer? - visit www.veovo.com

 

We want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join our mission, you will fit right in.

Also, qualifications are not that important to us. If you have great experience, talent and passion then we’d like to hear from you.


Thank You

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  • Location
    London, Greater London
  • Department
    Service Delivery
  • Employment Type
    Employee
  • Minimum Experience
    Mid-level