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Gentrack

Technical Consultant - Intermediate

Service Delivery – London, London, City of
Department Service Delivery
Employment Type Employee
Minimum Experience Mid-level

Technical Consultant - Intermediate

As a Veovo Technical Consultant, you will be passionate about technology and how it can be utilised to deliver value-based outcomes for innovative airports globally.  You will foster collaboration between Veovo and our airport subject matter experts, and across the wider airport stakeholder environment. 

Our team deploys and supports Veovo solutions across a diverse range of Airports in either traditional waterfall or modern agile environments.  Performing a range of structured activities and following general technical support processes, you will provide a methodical and prescribed approach to problem identification and resolution.  

Technical Consultant - Intermediate duties: 

We are ideally seeking a highly driven and capable person that has had exposure to various elements including:

  • Analyse customer or new product requirements and specification writing
  • Assist and support customer success by effectively handling assigned service tickets or requests as raised by airport customers
  • Implementation of Veovo products and solutions
  • Provide customer training
  • Programming of software modifications and development of deployment-specific integration and configuration
  • Technical documentation of deployed solutions and user documentation
  •  Assist with software and process Quality Assurance
  • Provide 24 hour on-call problem resolution support (Rostered) 

Technical Consultant - Intermediate required experience: 

  • +3 years’ experience in a similar role
  • Strong analytical, problem solving and critical thinking skills
  • Proven ability to understand and communicate technical and business concepts
  • Ability to collaborate and build strong product delivered solutions 
  • Technical and programming skills in one or more of the following:
  • Database scripting languages (i.e. MSSQL T-SQL / Oracle PLSQL)
  • C# .NET
  • JavaScript and Angular framework
  • Demonstrate coding best practise against industry coding standards
  • Working knowledge of SDLC methodologies
  • Capable of using standard desktop software packages
  • Personal responsibility and the ability to work in a team or autonomously
  • Experience in the Airport / Airport Technology sector would be useful

As this is a customer-centric airport technology role, and our business is within the global airport market, a reasonable level of travel may be required.

What we can offer our employees:

  • 24 days of holiday/year
  • Private health insurance
  • Season ticket loan
  • Life assurance
  • Pension contribution 
  • Gym allowance
  • Cycle to work scheme
  • Eye care vouchers
  • Fresh fruit every day
  • Free Yoga sessions every week
  • Subsidized onsite massage 
  • End of month free drinks and pizza
  • Social clubs and activities like bowling, mini golf etc
  • Access to a benefits platform offering lots of retail discounts 

Please only apply if you have the right to work in the UK and will not, at any point require visa sponsorship. 

***No agencies please***

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  • Location
    London, London, City of
  • Department
    Service Delivery
  • Employment Type
    Employee
  • Minimum Experience
    Mid-level
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